Store Policies

store policies

 

Our customers are the best part of Milkmakers.com. We have designed our shopping policies with this in mind: to provide a shopping experience that demonstrates our integrity and shows respect for your health and well-being. We pride ourselves on using premium ingredients without preservatives, and getting Milkmakers to you fast and fresh is one of our top priorities.

 

customer care

 

 

Your satisfaction is a priority!

 

You deserve exceptional customer service; our staff are cheerful, friendly and fully-trained Milkmakers specialists, many of them personally enjoy Milkmakers cookies in their own daily lives. After all, there’s no greater wisdom than personal experience!

 

If you have questions or feedback, please feel free to give us a call or send an email.

payment policy

 

We accept credit cards and eChecks via our site and by phone.

 

 

shipping policy

 

We pride ourselves on using premium ingredients without preservatives, and getting Milkmakers to you fast and fresh is one of our top priorities.

 

Your order is processed within one business day. Our standard shipping is Fedex Ground. You can track your package with the tracking information in your order confirmation email. Can’t find your tracking number? Contact us and we will help you with that.

 

Need Milkmakers even faster? Our priority shipping is USPS 2-3 Day. You can also order onAmazon Prime for guaranteed 2-day shipping.

 

Free shipping may be offered in promotions to domestic destinations. International destinations are not eligible for free shipping offers. You may also upgrade to a faster shipping method to US domestic destinations at an additional charge. All delivery times are estimated, not guaranteed.

 

Note: Saturdays, Sundays and public holidays are not considered business days. Depending on the time of order, the day of shipment may not be included in the calculated time-in-transit.

 

It is very important to make sure that you have entered in the correct shipping address when placing your order. Unfortunately, we will not be able to re-ship orders free of charge due to incorrect address entered by customer. We want our customers to get their cookies ASAP, and orders are processed every 24 hours so. Depending on when your order was placed, it could be on its way immediately. If you have entered an incorrect address, please call and email us immediately. If we can catch it before it ships, we will gladly make the correction.

 

 

INTERNATIONAL SHIPMENTS

 

Milkmakers does not currently ship internationally, but we are looking at our options and will reconsider if we get enough interest. We do ship to APO/FPO addresses.

environmental policy

 

  • We reuse paper for our in-store notes.
  • We use 100% post-consumer paper in the office.
  • We recycle.
  • We use as minimal packaging materials as possible for shipping. When shipping products to our vendors and partners, we reuse boxes and paper that we have received.
  • We create minimal marketing materials.
  • We work with companies who are as environmentally-conscious as we are.

 

 

return / cancellation policy

 

 

Returns

 

Due to the perishable nature of the products we sell, all sales are final. We will accept returns, however, if the products are damaged, discolored or tampered with in a suspicious manner. In such cases, please contact us and we will provide return instructions and a replacement or refund.

 

 

Cancelled Orders

 

Milkmakers retains the right to refuse or cancel an order due to stock-outs, incorrect pricing, or for any other reason. If your PayPal account has already been charged for the purchase and your order is cancelled, Milkmakers will issue a credit to your PayPal account for the amount of the purchase.

privacy / security policy

 

 

Email Communications

 

Automatic order confirmation emails are sent to customers who place orders on our website. In addition, new customers are also sent a welcoming email that contains an initial password and username that can be used to access personal information collected during order placement, and to view order history as well as tracking information. Established customers will occasionally receive information on products, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

 

 

Email Newsletters

 

Our site allows users to sign up for an opt-in newsletter. Using the information from the sign up, we send emails from time to time. The information given to us is not shared. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

 

 

Choice/Opt-Out

 

Users who are subscribed to our lists and no longer wish to receive our special offers and promotional communications may opt-out of receiving these communications by using the “Subscription Management” link included in each communication we send or by emailing us (see contact us) to request removal from our lists.

 

 

Email a Friend

 

If a user elects to use our “Email a Friend” service for informing a friend about a product on our site, we ask them for the friend’s name and email address. Milkmakers does not store this information but uses it to automatically send the friend a one-time email inviting them to visit the site.

Order Fulfillment

 

As part of the process of order fulfillment, we collect and use personally identifiable information through our shopping cart. This includes contact information as well as financial information. It is used for billing and order fulfillment. If we encounter issues when processing an order, we will use this information to contact you.

 

We use eMerchant when processing credit card orders online. We also accept credit card orders by phone. All credit card processing is performed through eMerchant, a safe, secure and PCI compliant payment gateway. Shipping is completed from our Brick and Mortar location in Seattle, WA.

 

 

Order/Customer Database

 

We provide you with access to certain of your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting the My Account section of the Milkmakers.com website (http://www.milkmakers.com). If you believe that any of the information is incorrect, or you would like to delete/deactivate your personally identifiable information, notify us immediately by sending an email message (contact us), and we will promptly correct erroneous information or delete your information from our database.

 

 

Customer Service Requests

 

Information is collected as part of the process of fulfilling customer service requests. Information such as name, email address and phone number is used in order to respond to the inquiry.

 

 

Product Inquiry Forms

 

Information is collected as part of the process of fulfilling sales inquiries. Information such as name, email address and phone number is used in order to respond to the inquiry.

 

From time to time, we will solicit information from our users in order to improve our business process and services. We do not collect personally identifying information for these surveys.

 

 

Cookies (not to be confused with Milkmakers cookies!)

 

Cookies are minute text files stored on your computer when you visit our web pages. We use cookies on our site to facilitate user processes and analyze and measure results and effectiveness. Please note that some cookies may be placed by a third party service provider who performs application functions for us.

Server Logs

 

All web servers create and use log files. As is true of most websites, we gather web server log file information automatically, such as your IP address, browser type, referring/exit pages, and operating system, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather general information about which pages are visited. IP addresses, etc. are not linked to personally identifiable information. We use this information to administer our website, understand how visitors navigate through our site and to enhance your experience while using our site.

 

 

Usage Statistics

 

We use a third-party tracking service called Google Analytics that uses tracking code on each of our web pages in order to gather the information specified above. Milkmakers.com reserves the right to disclose to third parties aggregate usage statistics that do not contain personal information. In no event will Milkmakers.com include personal information in any such disclosure.

 

 

Clear Gifs (Web Beacons/Web Bugs)

 

Clear gifs are non displayed graphics that are used for the purpose of additional statistical analysis. Clear gifs are present on our order confirmation page in order to gauge the effectiveness of our paid search engine advertising. We also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

 

 

Disclosure of Information

 

We do not disclose any personally identifiable information collected through the site whether publicly listed elsewhere or not, except as disclosed in this statement or as required by law. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

 

 

Security of Collected Information

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The security of your personal information is important to us. We do not record any credit card information on our site or in any of the software that we use. Instead, we use eMerchant, a secure payment gateway that has the ability to monitor results. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

 

Changes to This Privacy Policy

 

If we decide to amend this policy at any time, we will inform you of changes as required by law. We will post changes to this privacy and security statement on our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally-identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our website for at least 30 days.

 

 

COPYRIGHT

 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Milkmakers or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Milkmakers and protected by U.S. and international copyright laws. All software used on this site is the property of Milkmakers or its software suppliers and protected by United States and international copyright laws.

 

 

TRADEMARKS

 

Milkmakers graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Milkmakers or its subsidiaries. Milkmaker’s trademarks and trade dress may not be used in connection with any product or service that is not Milkmaker’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Milkmakers. All other trademarks not owned by Milkmakers or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Milkmakers or its subsidiaries.

 

 

contact us

 

If you have any questions about the privacy or security on our website, you can Contact usor contact us via mail at:

Milkmakers

939 Boat St.

Seattle, WA 98105

415.496.6455